Do you know why some companies are performing better in the crisis than others? And do you know why those same companies will emerge from the crisis in an even healthier position than before? It’s because they have strong cultures.
It is about having a vision, a belief system, an attitude and a worldview that is shared by the entire company. More than a simple guideline, it is a set of values. When a company has a strong culture, everyone in that organization not only supports decisions made by the CEO – but could have made the same decision in his or her place. In our digitalised, open-sourced society the culture is the brand. You cannot fake it.
Some of our clients have the strongest cultures of all. I have to mention Apple, because it’s such a great example. Thanks to the vision of Steve Jobs, Apple has a culture of creativity and innovation. ‘Think different’ was far more than an advertising slogan. It went to the heart of a way of thinking that has transformed the company. By thinking different, Apple shrugged off the notion that it was a mere computer maker and embraced the idea that it was a provider of tools for creative people. The result, of course, was iTunes, the iPod – and later the iPhone. These were radical new departures for Apple, but they were perfectly in tune with its culture.
Apple is well known for the loyalty it engenders among consumers. Needless to say, its employees are equally evangelical. When you go to an Apple store, you can tell the staff love working there. Why? Because a strong culture attracts the best employees. And when the economy crumbles, you want those people by your side.
So how do you build a strong company culture? For one thing, it takes time. You can’t just bolt it on. When you start a company, the culture is already taking root. In fact, very often, company cultures are created by strong leaders. The system may stay in place long after that person has left, but usually it can be traced back to a single inspiring figure.
At TBWA our culture is based on Disruption, which is all about questioning conventions in order to find a new path. But when we organise Disruption exercises (we call them ‘Disruption Days’) for our clients, we do not ask them to change their cultures. In fact, we ask them to look deep within their cultures and identify their key points of difference, a vision and belief-system that sets them apart, makes them likeable or creates a campfire. In this way, we can unlock untapped potential. Companies often tell us that they have ‘found themselves’ after going through the Disruption process. It’s a liberating experience for them.
Take Kraft, who we recently invited to attend a Disruption Day when the company was reviewing the strategy for its Tassimo hot beverage maker. We transformed our Berlin office into an apartment, with a kitchen, a living room, a bedroom, a kid’s room. We staged Tassimo‘s reality. The convention we identified was that every hot beverage system had a similar positioning, which could be summed up as “the moment”. In other words, the machines delivered a single cup of coffee that the recipient then savored – alone. Our insight was that Tassimo was more about sharing. It delivers many different beverages, including tea and hot chocolate, so there’s something for everyone. Everybody gets what they want. It has a campfire appeal, with people gathering around it make their favorite drink. This led directly to the brand message: “Together is better.” Now Tassimo is building a culture of togetherness that will have an impact on many aspects of its behavior.
You can’t tell the world a company stands for one thing if its employees know that, internally, that isn’t the case. Employees have blogs now – or friends with blogs. The corporate world has become transparent. As I mentioned at the start: the culture has become the brand.
That’s why TBWA aspires to being more than an advertising agency. I like to think that through our work we contribute to our clients’ company cultures. That’s why our relationship with them usually remains strong for so many years: we have played a role in the creation of their culture and our very own. In that way, we help to provide them and ourselves with a sustainable future.
By Ulrich Proeschel
If you have an questions or suggestions, simply send me an eMail.
Jean-Marie Dru, the inventor of Disruption and Chairman TBWA Worldwide delivered today a speech at the State Tretyakov Gallery on the occasion of the official housewarming of TBWA Moscow. Here are some sound-bites for all of you who couldn’t attend:
“We are in the grip of a terrible recession. And recessions are always times when we isolate and withdraw into ourselves, when we do not take risks, when we become more cautious.
And yet every day you ask yourself: how to grow, how to create more organic roles at a time when you have less resources.
This is where we can contribute. This is where creativity can contribute. Provided that creativity focuses in the right direction.”
In his first public lecture in Moscow Jean-Marie Dru covered three areas, that he believes are essential for the future of our business: (1) Brand Ideas (2) Brand Initiatives and (3) Brand Content.
“First I will underline the importance of brand ideas, then the fact that brands must take more and more initiatives, and last but not least that brands must create new content.
At his return to the company in 1997, Steve Jobs decided to remind the world of what Apple stood for. You all know the “Think Different” film, it works as well today as it did 10 years ago.
This film has stood the test of time. It works just as effectively at the depths of the worst crisis we have never known. In fact, it may even be more inspirational today
You surely know that the person behind that film is Lee Clow, the creative soul of TBWA. He is at the origin of all our campaigns for Apple. And here is what Lee likes to say on ideas such as Think Different: Brand Ideas Win, Good Ads Don’t.
What he means by this is that we cannot be satisfied merely with advertising ideas. What is needed now are big brand ideas.”
“In fact, communications strategies can sometimes contribute to reinforcing companies’ business strategies. By “reinforce”, I mean that strong communications can create great enthusiasm and more conviction around the companies’ strategic direction. And this happens more often than we think.”
“The old saying « actions speak louder than words » has never been more true. And that’s why we’re not just in the business of telling brands what to say, but also in the business of guiding them in how they should behave. (…) All initiatives that go beyond the mere products and services you brand delivers, initiatives that reinforce what a brand stands for.”
“My last point is that we are going to create more and more brand content. This is a consequence of the end of repetitive advertising.
So we have to come with unexpected or entertaining ways of communicating. All the stunts we are doing for adidas are good examples.
The first one is a billboard campaign in New Zealand for the All Blacks. A drop of blood taken from each player on the team – thirty of them in all – was mixed into the ink used to print the posters.
You can imagine the impact in a country where each citizen sees himself as an All Black. Rather than just being a slogan, “Impossible is Nothing” is actually a declaration that you’re ready for anything. Like playing vertical football: Slide One CNN journalist called it “Sky soccer”.
“For the soccer World Cup in Germany, Slide the Cologne train station ceiling was painted in the style of a Michelangelo’s Sistine Chapel, featuring the world’s greatest players. And we also built this huge bridge with Germany’s famous goalkeeper, Oliver Kahn, at the exit of the Munich airport. This gives you an idea of the scale of the installation.
Then, at the last European football cup, we imagined this spectacular representation of the Czech goalkeeper, on the giant wheel in Vienna made famous by Orson Welles. The goalkeeper was able to stop all the shots thanks to his numerous arms.”
“We should not underestimate the importance of ideas like these. They accelerate the penetration of the central idea. More than that – they bring it to life. And they make it bigger. And the bigger the idea, the stronger the brand.”
In this series of posts, Tatyana Strashnenko (Strategic Planning Director TBWA\Moscow) celebrates Russian innovation with disruption stories from the country’s past and present.
Continuing our dip into Russia’s culture of inventiveness.
Examples of Russian innovation emerge throughout our history. For instance, in the 19th century the inventor Dimitri Mendeleev literally cleaned up chemistry.
Before Mendeleev came along, chemistry was an inexact science. It was known that mixing certain chemicals produced certain reactions – but nobody was entirely sure why.
Mendeleev’s disruptive idea was to suggest that there were no more than eight groups of elements. All the elements in each group shared characteristics. This simple idea turned an art into a science. It was called the Periodic Table, and it was officially unveiled before the Russian Chemical Society in March 1869.
You can see what I mean when I suggest that innovation is in our blood. It explains why, in 1950s, the Soviet Union introduced a special holiday: the Professional Day of Inventors and Innovators. There was even a prize (created as a Soviet response to the Nobel Prize) awarded to the most innovative ideas. The solemn ceremony took place every year on the 26th of June.
More recently, we’ve continued to take pride in our disruptive approach to science. Some time ago an interesting fact was published online: “Americans spent one million dollars creating a pen that will write in zero-gravity conditions. Soviet cosmonauts just use pencils.”
In this series of posts, Tatyana Strashnenko (Strategic Planning Director TBWA\Moscow) celebrates Russian innovation with disruption stories from the country’s past and present.
Resourcefulness is one of the key traits of the Russian mentality. Since life has never been easy and the state has always tended to smother initiative rather than stimulating it, we’ve had no choice but to innovate. The saying “necessity is the mother of invention” could have been coined for us.
One of our most famous novels, of course, is Tolstoy’s War and Peace. Perhaps this is not surprising, because in battle, Russians have often been innovative. They’ve disrupted conventional military theory and defeated superior forces with unexpected tactics.
Perhaps the best example was the decision by General Kutuzov in 1812 to leave Moscow open to Napoleon. After the brutal battle of Borodino, the Russian army was in no state to defend the city. And so it was quite literally abandoned. Napoleon entered a dead metropolis. The few remaining provisions soon ran out. Napoleon was forced to move further south, where he was met and defeated by a fortified and morally superior Russian force. Kutuzov had been criticised for abandoning Moscow – but his unconventional strategy won the day.
On a lighter note, in peacetime Russians are famous for being able to make practically any object out of the materials at hand. Cotton, cable and a box of matches will get you an electric water heater. A record can be copied onto an X-ray photograph. And there is practically no car part that can’t be replaced by something concocted from a few items bought in a hardware store.
Humorists say that this is why Russians are not afraid of any crisis or calamity. Click here for examples.
Donald Gunn asked Jean-Marie Dru to contribute an essay to the latest edition of the Gunn Report, the only independent report on creativity for the advertising world. Enjoy Jean-Marie Dru’s thoughts on mad-blog.com:
The economic crisis on the one hand, the digital revolution on the other…
Our profession has never been so shaken. These two circumstances create multiple effects. And we are all wondering what tomorrow will look like.
Concerning digital, communications groups are developing varied, often opposing strategies. Some, through a series of acquisitions, attempt to create a technological barrier between them and their competitors. Others, like our Agency, are putting digital at the very center of their conventional activities. Neither strategy is, by definition, the winner. There are different ways to succeed. What makes a strategy effective is the quality of its implementation, and the commitment to it.
To ensure that everything starts with digital, the 180 agency in Amsterdam totally reinvented itself. The result of their actions was even more radical than they had imagined, and the price they paid was heavy, with no fewer than 55 out of their total 120 staff changing. This is a dramatic illustration of the size of the task. The path ahead is narrow, and it is difficult.
Too often, we are more comfortable talking about digital ideas than making the inherent changes that are necessary to provoke the right solutions in the digital world. As Colleen DeCourcy, our Chief Digital Officer, said to me recently: “Everybody wants to go to heaven but nobody wants to die.”
In an industry faced with such challenges, the relevance of award shows, and even The Gunn Report itself, comes under scrutiny. It is a recurring subject. I remember back in the ‘70s, industry colleagues who announced the imminent demise of the Cannes Festival. We know what it has since become. Its turnover increased tenfold, because today more than ever, the celebration of creativity is essential despite of the difficult environment in which we are operating, or rather, because of it. And it’s why, although they avoided awards shows for over 50 years, the world’s leading advertisers now participate actively in them, and celebrate when their own campaigns are recognized.
In a speech I gave in Cannes last year, I underlined that “Big can be beautiful too.” In 2007, both Procter & Gamble and Unilever were awarded a Grand Prix at this festival. Today, a lot of great work comes from large companies. They have internalized the fact that audiences are not captive anymore. If you don’t entertain and engage people, they will simply ignore you. “Safe advertising“ is becoming invisible. At last.
There’s no getting away from that fact that, today, creativity is no longer optional. It is vital to every product category and to every communications discipline.
In fact, there are two factors that are contributing to put creativity in the center. On the one hand, the imminent demise of repetitive advertising, and on the other, the understanding that each and every touchpoint between a brand and its audiences must be creative.
Advertising is part of how brands behave, but brands are judged on everything they do, not just how they appear in advertising.
We need to embrace all the ways to tell a brand’s story: its packaging, its retail presence, the content of its website, its PR programs, the products themselves. And to ensure that everything is creative. This is why, even when an agency is not directly in charge of one of these elements, it must nevertheless feel a sense of responsibility. There can be no room for compromise or mediocrity if you have the ambition to be a brand leader. Advertising agencies will rediscover their original reason for being; they will again become true generalists.
But contrary to the past, they will only achieve this if they learn how to change rhythm. The problem is no longer just to ensure the coherence between the different elements of a brand’s communication, which some continue to refer to as 360°. But rather, to feed a constant conversation with our audiences, 365 days a year. From 360 to 365…it is the very rhythm of communications that digital has shaken up. Agencies need to move from a quarterly to a daily cadence.
We have to organize ourselves to deliver constant communications. A fleet of small initiatives coming together to create an ongoing communication program, generating more frequent conversation points. We need to own these conversations, not just the creative work.
Great brands are mad. They are mad in both senses of the word. On the one hand they break conventions, ignoring the conventional wisdom of their industry. Some might call this insane.
On the other hand, great brands have to be angry sometimes. Angry about the status quo. Angry that their products may still not be good enough. Angry that they’re not providing their audience with enough entertainment.
That’s why they’re constantly striving to improve their brand behavior. Great brands care about what they do – in everything they do.
The concepts of Media Arts and Disruption seem to be the best way to create success for brands. I am sure that some of the most admired brands in the world understand this. Some do it naturally, others have incorporated that way of working after experiencing how their performance in the market has changed after doing so.
Great brands have a clear belief-system, and they have a vision about their future. But they also understand the value of three fundamental thoughts that lead everything they do:
(1) They don‘t hunt for target groups. They entertain an audience.
(2) They know that the HOW and the WHERE are as important as the WHAT for a brand.
(3) They say good-bye to 360 degrees communication and welcome the 365 day approach of constant communication.
This changes dramatically how they behave in the world: these brands are artists in the way they use media.
For one year we have been celebrating big disruptive ideas as well as outstanding examples of brand behavior. More than 7.500 people have signed up to our feed and the incredible number of 4.500 individuals have visited the blog more than 200 times. Thank you all very very much.
Rob Schwartz is the Chief Creative Officer of TBWA\CHIAT\DAY in Los Angeles He writes an “Inspiration is Everywhere” to the LA creative department every week. Sometimes, he shares them with us:
Amigos,
I watched the Golden Globes last night. I don’t usually watch the Golden Globes but I happen to love comedian/writer Ricky Gervais and he was hosting.
Yet is wasn’t Ricky or George Clooney or even the ever-prolific and brilliant Meryl Streep or for that matter the ever-prolific and brilliant Martin Scorsese who appeared as a flash of inspiration.
It was Robert Downey, Jr.
First off, he had by far the most genuine and funny acceptance speech of the night. Yup, in a show flooded with tears, thank yous, and seemingly endless shout-outs to various and sundry agents, studio muckety-mucks and hangers-on, ol’ RD,j bounded up on the stage and admitted that he “didn’t have anybody to thank.” And that everyone involved in the production needed him!
Of course, this was simply a rhetorical device. He used the negative to be extremely positive. See his disruptive speech here:
But it wasn’t simply RD,j’s sense of irony or spontaneous energy at the Globes that I find so inspiring. It’s deeper than that.
What really inspires me is his talent, his dedication to craft, his overall creative exuberance and excellence. Of course, I’d be remiss if I didn’t point out that he had a few rocky years in there. In fact, from 1996-2001, Robert was mired in a black hole of substance abuse, suicidal tendencies and general shit-bag behavior. Yet to his credit, he sought the help he needed and is now enjoying one of the best comebacks in Hollywood history.
Now I won’t dive too deep into his career here. You can go to wikipedia Or imdb to find out more.
I will list some of his most inspired performances that you might want to download and check out:
Sherlock Holmes
Ironman
Tropic Thunder
“Family Guy” (Patrick Pewterschmidt episode from 2005)
Kiss Kiss Bang Bang
“Ally McBeal” (episodes from 2001)
Natural Born Killers
Chaplin
Saturday Night Live (He was a cast member 1985-1986)
Less Than Zero
Thanks for reading.
~Rob
If you have any comments or suggestions please email Rob Schwartz.
John Hunt is an award-winning playwright, author, and Worldwide Creative Director of TBWA. He presented his new book “The Art of the Idea” in a presidents lecture at the Berlin School of Creative Leadership. Prior the festive event he had a personal conversation with Michael Conrad. Join the insightful conversation.
(Part One)
(Part Two)
Hunt was born in Zambia and educated in England and South Africa, he was the Creative Founding Partner of TBWA Hunt Lascaris. TBWA Hunt Lascaris has now grown to be South Africa’s premier advertising agency – named Agency of the Year six times in the last seven years. In 1993 John was intimately involved in Nelson Mandela’s first ANC election campaign. Three years later, he joined the South African Advertising Hall of Fame – the first working creative to be so honored, and in 1997 he received the Financial Mail’s Long Term Achievement Award.
TBWA has been named by Adweek magazine as the “Global Advertising Agency Network of the Year” in both 2007 and again for 2009. Led by CEO (and Berlin School Board of Governors member) Jean-Marie Dru, the full-service agency has more than 250 offices in 77 countries. Some of its major clients include Adidas, Absolut Vodka, Apple, Henkel, Mars, Nissan, and Sony PlayStation.
Then, at the last European football cup, we imagined this spectacular representation of the Czech goalkeeper, on the giant wheel in Vienna made famous by Orson Welles. The goalkeeper was able to stop all the shots thanks to his numerous arms.”
Resourcefulness is one of the key traits of the Russian mentality. Since life has never been easy and the state has always tended to smother initiative rather than stimulating it, we’ve had no choice but to innovate. The saying “necessity is the mother of invention” could have been coined for us.
