Do you know why some companies are performing better in the crisis than others? And do you know why those same companies will emerge from the crisis in an even healthier position than before? It’s because they have strong cultures.

It is about having a vision, a belief system, an attitude and a worldview that is shared by the entire company. More than a simple guideline, it is a set of values. When a company has a strong culture, everyone in that organization not only supports decisions made by the CEO – but could have made the same decision in his or her place. In our digitalised, open-sourced society the culture is the brand. You cannot fake it.

Some of our clients have the strongest cultures of all. I have to mention Apple, because it’s such a great example. Thanks to the vision of Steve Jobs, Apple has a culture of creativity and innovation. ‘Think different’ was far more than an advertising slogan. It went to the heart of a way of thinking that has transformed the company. By thinking different, Apple shrugged off the notion that it was a mere computer maker and embraced the idea that it was a provider of tools for creative people. The result, of course, was iTunes, the iPod – and later the iPhone. These were radical new departures for Apple, but they were perfectly in tune with its culture.

Apple is well known for the loyalty it engenders among consumers. Needless to say, its employees are equally evangelical. When you go to an Apple store, you can tell the staff love working there. Why? Because a strong culture attracts the best employees. And when the economy crumbles, you want those people by your side.

So how do you build a strong company culture? For one thing, it takes time. You can’t just bolt it on. When you start a company, the culture is already taking root. In fact, very often, company cultures are created by strong leaders. The system may stay in place long after that person has left, but usually it can be traced back to a single inspiring figure.

At TBWA our culture is based on Disruption, which is all about questioning conventions in order to find a new path. But when we organise Disruption exercises (we call them ‘Disruption Days’) for our clients, we do not ask them to change their cultures. In fact, we ask them to look deep within their cultures and identify their key points of difference, a vision and belief-system that sets them apart, makes them likeable or creates a campfire. In this way, we can unlock untapped potential. Companies often tell us that they have ‘found themselves’ after going through the Disruption process. It’s a liberating experience for them.

Take Kraft, who we recently invited to attend a Disruption Day when the company was reviewing the strategy for its Tassimo hot beverage maker. We transformed our Berlin office into an apartment, with a kitchen, a living room, a bedroom, a kid’s room. We staged Tassimo‘s reality. The convention we identified was that every hot beverage system had a similar positioning, which could be summed up as “the moment”. In other words, the machines delivered a single cup of coffee that the recipient then savored – alone. Our insight was that Tassimo was more about sharing. It delivers many different beverages, including tea and hot chocolate, so there’s something for everyone. Everybody gets what they want. It has a campfire appeal, with people gathering around it make their favorite drink. This led directly to the brand message: “Together is better.” Now Tassimo is building a culture of togetherness that will have an impact on many aspects of its behavior.

You can’t tell the world a company stands for one thing if its employees know that, internally, that isn’t the case. Employees have blogs now – or friends with blogs. The corporate world has become transparent. As I mentioned at the start: the culture has become the brand.

That’s why TBWA aspires to being more than an advertising agency. I like to think that through our work we contribute to our clients’ company cultures. That’s why our relationship with them usually remains strong for so many years: we have played a role in the creation of their culture and our very own. In that way, we help to provide them and ourselves with a sustainable future.

By Ulrich Proeschel

If you have an questions or suggestions, simply send me an eMail.

Jean-Marie Dru, the inventor of Disruption and Chairman TBWA Worldwide delivered today a speech at the State Tretyakov Gallery on the occasion of the official housewarming of TBWA Moscow. Here are some sound-bites for all of you who couldn’t attend:

“We are in the grip of a terrible recession. And recessions are always times when we isolate and withdraw into ourselves, when we do not take risks, when we become more cautious.

And yet every day you ask yourself: how to grow, how to create more organic roles at a time when you have less resources.

This is where we can contribute. This is where creativity can contribute. Provided that creativity focuses in the right direction.”

In his first public lecture in Moscow Jean-Marie Dru covered three areas, that he believes are essential for the future of our business:  (1) Brand Ideas (2) Brand Initiatives and (3) Brand Content.

“First I will underline the importance of brand ideas, then the fact that brands must take more and more initiatives, and last but not least that brands must create new content.

At his return to the company in 1997, Steve Jobs decided to remind the world of what Apple stood for.  You all know the “Think Different” film, it works as well today as it did 10 years ago.

This film has stood the test of time.  It works just as effectively at the depths of the worst crisis we have never known. In fact, it may even be more inspirational today

You surely know that the person behind that film is Lee Clow, the creative soul of TBWA. He is at the origin of all our campaigns for Apple.  And here is what Lee likes to say on ideas such as Think Different: Brand Ideas Win, Good Ads Don’t.

What he means by this is that we cannot be satisfied merely with advertising ideas. What is needed now are big brand ideas.”

“In fact, communications strategies can sometimes contribute to reinforcing companies’ business strategies. By “reinforce”, I mean that strong communications can create great enthusiasm and more conviction around the companies’ strategic direction. And this happens more often than we think.”

“The old saying « actions speak louder than words » has never been more true. And that’s why we’re not just in the business of telling brands what to say, but also in the business of guiding them in how they should behave. (…) All initiatives that go beyond the mere products and services you brand delivers, initiatives that reinforce what a brand stands for.”

“My last point is that we are going to create more and more brand content. This is a consequence of the end of repetitive advertising.

So we have to come with unexpected or entertaining ways of communicating. All the stunts we are doing for adidas are good examples.

The first one is a billboard campaign in New Zealand for the All Blacks. A drop of blood taken from each player on the team – thirty of them in all – was mixed into the ink used to print the posters.

You can imagine the impact in a country where each citizen sees himself as an All Black. Rather than just being a slogan, “Impossible is Nothing” is actually a declaration that you’re ready for anything. Like playing vertical football: Slide One CNN journalist called it “Sky soccer”.

“For the soccer World Cup in Germany, Slide the Cologne train station ceiling was painted in the style of a Michelangelo’s Sistine Chapel, featuring the world’s greatest players. And we also built this huge bridge with Germany’s famous goalkeeper, Oliver Kahn, at the exit of the Munich airport. This gives you an idea of the scale of the installation.

Then, at the last European football cup, we imagined this spectacular representation of the Czech goalkeeper, on the giant wheel in Vienna made famous by Orson Welles. The goalkeeper was able to stop all the shots thanks to his numerous arms.”

“We should not underestimate the importance of ideas like these. They accelerate the penetration of the central idea. More than that – they bring it to life. And they make it bigger. And the bigger the idea, the stronger the brand.”

TBWA Worldwide has been recognized by Fast Company as an Innovation All-star. As part of the Most Innovative Companies issue, the 59 Innovation All-stars were culled from past Top 50 honorees, as companies that have “fought a dour economy with renewed creativity and bold initiatives.” TBWA Worldwide was first cited in Fast Company’s Top 50 Most Innovative Companies in 2009.

The Innovation All-stars report specifically calls out TBWA for getting “huge props for its work over the past 10 years – Adweek called “Get a Mac” the Campaign of the Decade; and iPod “Silhouettes” the Out-of-Home Ad of the Decade. Ad Age named TBWA the decade’s third-best agency also citing its work for Pedigree and Mars.”

Fast Company’s annual Most Innovative Companies issue honors major brands including Cisco, Disney, and GE along with such rising newcomers as Spotify, Gilt Groupe, HTC, and the Indian Premier League. Facebook leads the annual ranking of the Top 50, after growing its user-base from 150 million to 350 million in just one year.

Overall, Fast Company recognized 250 plus companies, including more than 75 non-U.S. businesses.

To create this year’s Most Innovative Companies issue, Fast Company’s editorial team analyzed information on thousands of businesses across the globe. The result is a package unlike that of any other business media. It’s not just about revenue growth and profit margins; it’s about identifying creative models and progressive cultures – to define the many forms of innovation that exist across the business landscape.

“It was invigorating to engage with so many exciting new ideas and developments,” said Fast Company editor Robert Safian.  “Our goal was to offer a snapshot of the creativity at work in the global marketplace, and to inspire the Fast Company audience with illustrations of how powerful and effective business can be.”

John Hunt is an award-winning playwright, author, and Worldwide Creative Director of TBWA. He presented his new book “The Art of the Idea” in a presidents lecture at the Berlin School of Creative Leadership. Prior the festive event he had a personal conversation with Michael Conrad. Join the insightful conversation.

(Part One)

(Part Two)

Hunt was born in Zambia and educated in England and South Africa, he was the Creative Founding Partner of TBWA Hunt Lascaris.

 TBWA Hunt Lascaris has now grown to be South Africa’s premier advertising agency – named Agency of the Year six times in the last seven years. 
In 1993 John was intimately involved in Nelson Mandela’s first ANC election campaign. Three years later, he joined the South African Advertising Hall of Fame – the first working creative to be so honored, and in 1997 he received the Financial Mail’s Long Term Achievement Award.

TBWA has been named by Adweek magazine as the “Global Advertising Agency Network of the Year” in both 2007 and again for 2009. Led by CEO (and Berlin School Board of Governors member) Jean-Marie Dru, the full-service agency has more than 250 offices in 77 countries. Some of its major clients include Adidas, Absolut Vodka, Apple, Henkel, Mars, Nissan, and Sony PlayStation.

Check out reviews of the book on adage.com and mad-blog.com.

More background, click here.

If you have any comments please email Ulrich Proeschel.

Fortune Magazine named him “Master of Disruption” in 2006. Now he has been named “CEO of the Decade” by the same publication. Steve Jobs has turned around basically everything he and Apple touched over the last years: personal computing, how people enjoy music and how the stay connected on the move. By using digital technology in way that it helps and entertain human beings, he was the key driver of one of the most amazing success stories in business.

Check out Steve Jobs’ hits and misses in an amazing online timeline. Click here.

Fred Vogelstein reported in 2006 in Fortune Magazine: “Apple’s trick has been not just its game-changing tech breakthroughs (music and computers made easy) but its relentless push to disrupt itself before others have a chance to do so. “The thing that most people don’t realize about Steve is that he is not only really good at taking technology and turning it into good-looking, easy-to-use products, he’s really good at doing it faster than anyone else,” says Paul Saffo of the Institute of the Future in Palo Alto.”

Consumers who have never picked up an annual report or even a business magazine gush about his design taste, his elegant retail stores, and his outside-the-box approach to advertising. (“Think different,” indeed.)

Fortune Magazine says: “It’s as if his signature “one more thing” line now applies to him as well.” So, let’s wait for the next chapters of “one more thing”. But first, check out some of the most iconic examples of Apples brand behavior, some advertising developed by TBWA\Chiat\Day and TBWA\Media Arts Lab.

Or enjoy all “Get a Mac” commercials on apple.com. Enjoy and remember, get one.

Apple’s VP Industrial Design about the change of design and the new challenges they are faced with. First time to watch and hear details about the development of Apple’s product design. The design of a product is an essential part of the brand behavior, just like an ad, the layout of the shop or the CEO’s speech.

The “Crazy Ones”. Lee Clow, global director of media arts, participates in a discussion with Matthew Weiner, creator of the AMC retro TV show, Mad Men. Lee Clow talks about advertising and compares the reality of the advertising industry with the fictional TV portrayal.

During the discussion Lee shared his honest opinion about advertising. He also explained that our industry is not about producing a single great ad, it is about winning with a big idea, about a brand belief and a brand behavior that match. Lee said: “I grew up an artist and a designer. I wanted to be able to use my artistic ability in a way to make a living. I consider myself a storyteller.” He called having Apple as a client “my special, lucky circumstance. … We are immersed in everything that brand does. The Apple Store is probably the best ad we ever did for Apple.”

Jean-Marie Dru (Chairman TBWA Worldwide) will join the TBWA Creative Academy at this year’s Golden Drum Festival. In his speech “DISRUPTION in a disrupted world” he will reflect on one of the toughest periods in the history of the advertising business and offer his thoughts on creativity and how brands should behave in the future.

Bestselling author and the inventor of Disruption – a way of unlocking the hidden potential of brands – Dru is a passionate believer in the power of big ideas. In his speech he will explain why brands now have an even greater need for smart and innovative thinking. And he’ll offer insights into how that thinking has helped mega-brands such as Absolut, Apple, Pedigree and Adidas.

With Disruption, Jean-Marie Dru gave TBWA an idea that has consistently set the agency apart from its competition. Both Advertising Age and Adweek magazines named TBWA Global Agency of the Year in 2008. And Fast Company magazine placed TBWA 24th on its 2009 list of The World’s 50 Most Innovative Companies.

Disruption is both a mind-set and a methodology that TBWA uses every day to create the ideas that enable its clients to present brands in entirely new ways. It drives success by collaboratively, collectively and systematically interrogating and challenging the conventional thinking.

October 7, 2008; 10:30 a.m., Kodak Hall (Grand Hotel Bernardin, Portoroz SLO)

If you have any comments please email Ulrich Proeschel.