Perry Valkenburg: Images travel but disruptive ideas thrive (Part one)

June 9, 2009

Images can take a campaign international, but it’s the strength of ideas that will really unlock its potential. Just ask the US president Barack Obama.

PART ONE – You don’t need me to tell you how successful Barack Obama’s presidential campaign was. And you certainly don’t need me to analyze the communications strategy behind it. Even before the dust had settled, that job had been done many times.

But what struck me as I travelled around my territory during the US election race was the ease with which the Obama brand crossed borders. In cities from Amsterdam to Zurich, I saw T-shirts bearing Obama’s image, along with the now familiar messages: “Hope”, “Change” and “Yes we can”. Not that I wish to disparage the president’s international supporters, but I’m sure many of the people wearing those T-shirts had only a cursory knowledge of his policies. Obama was no longer a mere politician. He had become an idea.

I found this highly relevant, because in our business we’re constantly grappling with the global management of ideas. Ironically, despite the fact that it’s now almost 45 years since Marshall McLuhan first wrote of “the global village”, that task has become increasingly difficult.

In the early days of TBWA, our main concern was that our network was too diffuse. We were worried that we had gaps here and there; that the disparate agencies were not working closely enough together. Today, I think, most people agree that our network is highly cohesive. But wrangling those ideas has not become any easier. Digital media and empowered consumers have seen to that.

So how on earth can we ensure that our ideas cross borders with the agility of Barack Obama, without becoming distorted along the way? For a start, I’m utterly convinced by what my friend Jean-Marie Dru described in Cannes as “the beauty of big”. Other may disagree, but I personally feel that, in order to manage ideas on a global basis, you need a big, seamless network.

After that, the approach depends on each specific client. As most readers will be aware, there’s no cookie cutter solution. You need the answers to several questions. What is the strategic direction of the client’s company? Is it national, regional or global? What is its attitude regarding the standardization of products and marketing programs? If the client wants to change its positioning, does it envisage a gradual change or a revolution? Or does it want both, depending on the market?

And is the decision-making process centralized or decentralized? One interesting exercise is to put these questions to the HQ and the local markets. The answers are always revealing – and most often different.

In tomorrows part, I’ll be looking at examples how successful brands like adidas, Apple or Absolut have tackled the problem.

Continue with PART TWO.

Perry Valkenburg is President Europe and COO International at TBWA. In this series of two posts, he explains why big disruptive ideas are the right way to tackle the global challenges for brands. If you have any comments or suggestions please email Perry Valkenburg.

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Obama: The key to global love

June 5, 2009

Barack Obama, as we know, is a man who understands the concept of change. Indeed, he surfed to victory on a wave of optimism created by that single powerful word (as well as an insanely effective online campaign that changed the rules of electoral marketing). But the problem with promising change is that you have to deliver.

Yesterday, during his speech in Cairo, Obama made good on one of his promises. He changed the rhetoric of the United States in its attitude to the Muslim world. Drawing on his own roots, the President reached out to Muslims in an historic overture that perhaps offers a new hope of peace in the Middle East.

We’ll leave you to browse the details of the speech in the countless newspaper articles and clips that have captured it. But we liked German newspaper Die Tageszeitung’s front cover, which came up with a new formula for universal love. So good, it makes us want to text it to all our friends. Come to think of it, maybe it would make a good t-shirt?

taz1

If you have any comments or suggestions please email Ulrich Proeschel

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Change: What business can learn from politics 2.0 (Part Four)

March 23, 2009

10 key learnings from the fastest growing brand in 2008 and the CEO of the USA by Frank Striefler (TBWA\MAL) and edited by Mark Tungate.

The astonishing rise of the Obama brand has become a blueprint for every marketer. His campaign is a case study in marketing excellence that earned him the title “Marketer of the Year” from the trade magazine Advertising Age. 

mad-blog.com presents exclusively the ten key lessons to take away from his campaign:

9. CREATE A SEAMLESS BRAND IDENTITY BUT LET IT BE FLEXIBLE AND ADOPTABLE:

obamabuttonsThe primary brief given to the design agency behind Obama’s brand identity was to create something different. The designers (who had never worked on a political campaign before) were informed and inspired by Obama’s two books, as no identity can work if it does not stand for something real. 

The logo that became a powerful stand-alone symbol for the candidate was designed to tell a simple story: the sun rising over a horizon, representing a new dawn in American politics. 

The O represents Obama and allowed the campaign to use the logo without his name next to it. The white space represents the sun. The blue O and the red stripes convey patriotism. The red stripes represent American farmland, adding a traditional aspect. The typeface Gotham (originally designed for GQ magazine) amplifies Obama’s personality. 

Inspiring yet unthreatening, substantial yet friendly, up-to-date yet familiar, it is a logo that instantly stands out from the crowd. Reinforced with a coherent, comprehensive program of fonts, logos, slogans, web design, stage design and literature, Obama achieved the seamless brand that companies strive for. 

Instead of taking a closed approach to his brand identity, the Obama campaign let people remix the brand for their own uses. With the mark being easy to modify, it was an invitation for social interaction. A good reminder for marketers that, as with any mark, meaning and impact comes from what people bring to it. 

10. FAVOR CONSTANT CHANGE OVER CONSERVATISM:

standforchangeObama ended his last speech before the election by saying: “Let’s go change the world.” Obama’s change-driven election is a reminder that the status quo is a dangerous place. 

The biggest risk is to take no risks – especially now. Business leaders can’t expect break-through results by following conventions. In an age of me-too products, where the consumer is in control, keeping up with the competition is no longer a winning strategy. Winning companies don’t just embrace change—they are the change. 

 

If you have any questions, comments, or suggestions please email Frank Striefler (frank@mediaartslab.com).

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Change: What business can learn from politics 2.0 (Part Three)

March 20, 2009

10 key learnings from the fastest growing brand in 2008 and the CEO of the USA by Frank Striefler (TBWA\MAL) and edited by Mark Tungate.

The astonishing rise of the Obama brand has become a blueprint for every marketer. His campaign is a case study in marketing excellence that earned him the title “Marketer of the Year” from the trade magazine Advertising Age. 

mad-blog.com presents exclusively the ten key lessons to take away from his campaign:

7. FOSTER CO-CREATION AND GIVE UP SOME CONTROL:

obamaposterObama enjoyed a “co-creation” advantage – the passionate support of creative people. Their independent viral marketing impact was phenomenal. It’s hard to think of a political candidate who has inspired so much creativity.

The user-generated viral video “I got crush on Obama” featured a young woman breathlessly singing her love for the presidential candidate. Visitors to YouTube watched Obama Girl’s amusing and risqué performance more than 60 million times.

The “Yes We Can“ music video was conceived by Black Eyed Peas front man will.i.am and director Jesse Dylan. It featured a star-studded cast, including John Legend, Herbie Hancock, Common, Kareem Abdul Jabbar, Scarlett Johansson, Tatyana Ali, Nick Cannon and many more. The video and song were put together out of their own volition and not in concert with the Obama campaign. It achieved 11 million views and cost the campaign nothing.

Another prominent example of co-creation was the limited-edition print created by Los Angeles graphic designer Shephard Fairey. He used the proceeds from sales to finance a guerilla poster campaign. In addition to popping up on many streets, the image made its way onto bumper stickers, T-shirts and so on. 

Was Obama happy with all this unauthorized messaging? We don’t know. But he understood the first principle of co-creation: If you want them to do a job for you, you have to accept that they are in charge.

8. USE BIG MEDIA WHEN YOU HAVE BIG TASKS:

For all his mastery of new media, Obama also used also the old-fashioned route to the White House: he out-spent McCain 3-to-1 on TV advertising. 

Obama’s estimated record-breaking TV spend of US$250 million not only dwarfs that of McCain, but that of any previous election, and even the advertising budgets of big spenders like Gap. Anyone watching television during the closing weeks of the campaign knew that Obama’s air war was dominant. Nearly seven in 10 voters said they had seen Obama ads compared to 44 percent who could recall a McCain commercial. 

One week prior to Election Day, Obama turned up the heat with a prime-time 30-minute infomercial shown across most major TV networks. The half-hour simulcast was an extraordinary climax to his media blitz. Channel flippers had a hard time avoiding the ad because it was seemingly everywhere.

 

If you want to read lesson one through three, click here. For lesson four through six, here.

 

If you have any questions, comments, or suggestions please email Frank Striefler (frank@mediaartslab.com).

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Change: What business can learn from politics 2.0 (Part Two)

March 19, 2009

10 key learnings from the fastest growing brand in 2008 and the CEO of the USA by Frank Striefler (TBWA\MAL) and edited by Mark Tungate.

The astonishing rise of the Obama brand has become a blueprint for every marketer. His campaign is a case study in marketing excellence that earned him the title “Marketer of the Year” from the trade magazine Advertising Age. 

mad-blog.com presents exclusively the ten key lessons to take away from his campaign:

4. KEEP IT SIMPLE AND STAY POSITIVE:

Obama’s team understood that his message needed to cut through the clutter. “Keep it simple ” is a cliché, but it works. If you ask any Obama supporter to define what Obama stands for, you will always get the same answer: “hope and change“.

While Obama was often attacked for being vague about the details, he made sure that his brand first met the emotional needs of his customers, before providing specifics. He didn’t let the “noise” on the campaign trail interfere with the “signals” he wanted to send. 

Obama understood that politics was about more than just rational argument, it was about emotional connection. People want to be inspired. 

Obama always stayed positive, no matter the twists, turns, and psychodramas from the other candidates or the media. In that way, he stayed above his rivals.

5. THINK AND WORK BOTTOM-UP:

Obama wanted to make sure that his campaign was consistent with his philosophy of “ground up” rather than “top down”. When he was a political organizer, Obama had seen how a grassroots campaign could succeed. The internet allowed him to form an electronic grassroots, or netroots. He reached millions, built a formidable war chest and mobilized a dedicated army of supporters. 

Online communities have become the place where billions of people of every age, social rank, and ethnicity hang out, where decisions are made about what to think, where to go and what to buy. The Obama brand was the creation of the community rather than of media or advertising. 

6. MASTER MEDIA AND EMBRACE TECHNOLOGY:

Obama was the digital candidate while McCain was the analog candidate. 

BarackObama.com beat the 24-hour media cycle with dynamic updates and offered a digital toolbox that allowed users to get involved. But the social media strategy of the Obama camp extended far beyond his site. His image and messages were everywhere on the web. His team not only created content for Web 2.0 sites, they also designed it to suit each individual site and its viewers. 

Email marketing was fully integrated with these tools. “Be the first to know” was the email campaign theme, asking voters to sign up for exclusive email and mobile alerts. Obama‘s iPhone application transformed the phone into a campaign instrument to mobilize and inform supporters. Real time campaign updates on twitter made Obama the most followed person on this ever-growing microblogging service. 

On YouTube, Obama staff constantly put up hundreds of cheaply and rapidly produced videos. Footage of events was edited from multiple cameras and uploaded, often only 20 minutes later. Toward the end of the campaign, they were being uploaded at a rate of 20 or more a day. Obama’s YouTube channel became a controlled media outlet. And he continues to use YouTube for his weekly addresses – a radical departure from Bush’s weekly radio address. 

His message also appeared on billboards in 18 online video games, driving traffic to VoteForChange.com. 

In the end, Obama’s familiarity with the most advanced new media technologies provided a huge advantage over his opponents. 

 

For the next learnings, please come back tomorrow.

If you want to read lesson one through three, click here.

 

If you have any questions, comments, or suggestions please email Frank Striefler (frank@mediaartslab.com).

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Change: What business can learn from politics 2.0 (Part One)

March 18, 2009

10 key learnings from the fastest growing brand in 2008 and the CEO of the USA by Frank Striefler (TBWA\MAL) and edited by Mark Tungate

bt2The astonishing rise of the Obama brand has become a blueprint for every marketer. His campaign is a case study in marketing excellence that earned him the title “Marketer of the Year” from the trade magazine Advertising Age. 

Over the next four days mad-blog.com will present exclusively the ten key lessons to take away from his campaign:

1. LEAD WITH HUMILITY AND ALWAYS STAY COOL

Obama exemplified a new way of thinking that meets the demands of leadership in a complex world: “Adaptive Leadership“. While a visionary puts forth a specific plan to be implemented, an adaptive leader works with constituents to devise one together. The goal is to get your employees to tell you how they would improve your company. The less constrained they feel, the more you’re going to learn and the more your organization will benefit. 

Humility is the sign of a confident leader confident. It never hurts to be friendly, informal and accessible – a touch of human warmth wins hearts and trust. 

But the indispensable quality of a leader is his cool: his calm rationality, steadiness under pressure and ability to control strong emotions. Bottom lines and share prices can depend on the leader who never loses his or her temper. 

 

2. BE A GAME CHANGER AND PLAY BY YOUR OWN RULES

Whether it’s in business or politics, we are all comfortable in the middle of the road. You can’t beat your rivals by sticking to the old rules. To grow, you have to invent a new game and beat them at that, too. Change the rules of the game where you can. 

Obama didn’t accept any campaign contributions from large companies or lobbyists. He tapped the power of the small time donor through the Internet and went on to win the nomination. His fundraising methods and strategy of foregoing government funding have changed the future of American electoral campaigns. 

Brilliant marketers don’t just fight for a bigger share of the pie. They expand the pie by bringing new consumers into the market. 

 

3. CARVE OUT AN AUTHENTIC & RELEVANT POSITIONING AND STICK TO IT

Obama made and delivered a simple, consistent and aspirational promise: “change”. He coupled that with an empowering call to action, “yes we can.” By appealing to both the rational desire for change and the emotional need for hope, Obama presented his brand as a movement.

For Obama, however, “change” was more than a political slogan. He could not have been elected if he had not embraced and embodied the change he promised. Too many companies lurch from one strategy to the next, one consulting fad to another, because, deep down, their leaders don’t really understand what makes them different, better, and special. When you understand that, it gives you the confidence to stick to your positioning and strategy.

Check for more learnings tomorrow on mad-blog.com.

 

If you have any questions, comments, or suggestions please email Frank Striefler (frank@mediaartslab.com).

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