Jean-Marie Dru, the inventor of Disruption and Chairman TBWA\ Worldwide delivered today a speech at the TBWA Creative Academy at this years Golden Drum Festival in Portoroz (Slovenia). Here are some sound-bites for all of you who couldn’t attend:

“Disruption has been invented in the mid 80’s. So you could ask: is it still relevant in the current decade? And is it still effective in the middle of the digital revolution?”

“The answer is without any doubt YES, but I will make two observations:

In the last 15 years, the focus of the methodology has moved progressively from convention to vision. Adidas believes that impossible is not a fact, but an opinion. Visa encourages to go and do things, in spite of the tough environment we are in. Nissan explains that “everything they touch, they try to shift”. Pepsi revitalizes the Pepsi generation theme by reminding us that “every generation refreshes the world”. And Absolut makes us discover what would be a perfect world, the world of Absolut.”

“As a summary of this first point concerning Vision, I would say that in this turbulent world, the role of Disruption has pivoted. Today it is more about creating a rallying point for a company or brand, a focal point, and this despite the increasing tribulations of the market – or rather, because of them. We need to create a reference point that we can constantly look back to, whatever unexpected directions the market may have taken us in.”

“The second observation I would like to make about the status of Disruption today is coming from the fact that we are living in a totally new world. In the digital world, we don’t talk to targets anymore, not even to consumers, we talk to audiences. Audiences who are not captive anymore. Audiences who judge brands on everything they do, on all the initiatives they take. Today more than ever, “actions speak louder than words”.

So the way a brand engages the audience in this new media world is key for its success. Therefore Disruption which is about brand belief must be augmented with another discipline, a discipline about brand behaviour. We call it Media Arts.

It starts by repatriating part of the media thinking into the agency. We can no longer think of media as just a means for brands to talk at consumers, but rather as all the places, spaces and experiences where people live their lives. It is time for advertising agencies not to be media neutral anymore, but to be media passionate.

It’s also time to understand that each and every touch point between audiences and a brand must be creative. And this whatever these touch points are: the packaging, the retail presence, the content of the website, the PR programs, the CRM initiatives etc. And we called this Media Arts because we believe each point of contact must tell the brand’s story, gracefully, artfully.

The problem is no longer just to ensure the coherence between the different elements of a brand’s communication, which some continue to refer to as 360°. But rather, to feed a constant conversation with our audiences, 365 days a year. From 360° to 365…”

“Brands are judged in the way they act and in all the initiatives they take. That’s why Media Arts is so important.”

“In a nutshell, Disruption is about brand belief, whereas Media Arts is about brand behaviour.”

If you have any comments please email Ulrich Proeschel.